Why would a central heating firm set up a house cleaning division?

Boiler Supermarket boss, Richard, decided to set up a cleaning service due to his own positive and negative experiences over the years of having a cleaner at his own home.

Here’s what he has to say

“Over the last 25 years I had mixed experiences with cleaners at home. In the past I usually found someone by placing the good old-fashioned advert in the newsagent’s shop window.

Generally, people started out OK and then standards began to slip. All too often I’d be disappointed that after a few weeks or months, I would get home from work and things were not always as I would have liked them to be, as corners had been cut.

It often seemed awkward to raise my concerns directly with the cleaner, as I didn’t particularly want to cause offence. I had to be sympathetic to the fact that these folks were working without any supervision, motivation or day-to-day management, hence it seemed a tad unfair to be too critical.

Hence, I would often put up with lower service levels than I would have liked for quite a few weeks. For years I thought there had got to be a better way.

Things changed in early 2020. I acquired some additional business premises, a quite large and very old building. It was filthy, after years of neglect.

A cleaner was recommended to me, and that she brought a team of helpers with her each day. She clearly had very high standards and was an absolute professional.

I instantly had great respect for her thoroughness and professionalism.

If I wasn’t entirely happy with the work of one of her team members, I felt at ease speaking to her about any concerns I had and her then having words with the appropriate person and getting standards raised.

She also agreed a detailed plan with me, regarding exactly what I wanted done. She then broke the job down into manageable chunks and divided the work between the cleaning operatives. Then she’d do back-checks to ensure high standards were being attained. The operatives were being constantly monitored, encouraged where necessary, and shown how to improve where appropriate.

By the end of the week, the building had been transformed from stomach-churning to spotless. I was absolutely delighted with the end result.

It was that overall experience that brought about what we’re now offering”.

Here’s how we operate

Step 1  We have a brief initial meeting to agree exactly what you’d like done and how often you’d like it doing. We draw up and agree a checklist that encapsulates your requirements.

Step 2  Your very first clean will be personally carried out by our Cleaning Operations Manager (COM). Assuming you’re happy with the results we’ll agree how many hours that level of cleaning would take each time you want it doing.

Step 3  Our COM will then specifically train our regular cleaning operative who has been assigned to you. Clearly, the operative would have absolutely no excuse later for not doing exactly the job you want doing.

Step 4 We’ll train up a reserve cleaning operative for your specific, detailed job. This means that if your regular operative is off work for any reason, holidays etc, the reserve operative will also be fully familiar with what you expect from us.

Your safeguards

All our operatives are DBS (formerly CRB) checked

We pay our operatives more than the average rate, so we can attract and retain the very best people to service your agreement with us

Should you ever feel standards have not been met, you can speak in confidence with our COM, who will take whatever steps necessary for your lasting satisfaction. These steps might include retraining your operative or even replacing them completely. Our ultimate goal is that you remain completely happy with our service and feel comfortable recommending us where appropriate.

Should you experience any issues with the service level we are giving you, our COM is available to you by phone, email or in person at any reasonable time. 

The type of work we do

How we treat our people

We pay our operatives well above the National Minimum Wage and National Living Wage levels that are set out in law.

Our operatives enjoy generous holiday entitlements that exceed the levels required by law.

We endeavour to foster a culture in which our people feel valued, appreciated and respected.

We strongly believe these guiding principals help us to attract and retain the very best people.

Our charging rates

One-off cleaning - £18.00

Regular cleaning, but less than 6 hours weekly - £17.00

Regular cleaning, over 6 hours weekly - £16.00

Rates shown are per operative, per hour

To arrange an initial consultation either call us or message us via the form below and we will call you back

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